Formal Product Custodianship Policy

HRV is committed to taking back HRV systems for recycling at the end of their service life to the original customer.

Once informed by the customer of the decision to return the product, the components of the HRV Home Ventilation System will be accepted back by Ventilation Australia, or the respective Franchise operator of the region, where they will be disassembled and evaluated as to whether the components can be reused, reconditioned or recycled.

The customer will be responsible for notifying the operating Franchise of that region and be responsible for any cost associated with the removal and/or delivery of the system back to Ventilation Australia and any reinstatement of the Premises from which the system has been deinstalled.

As of March 2009 there have been no HRV systems that have reached the end of their usable life, and for this reason recycling operators for each of the components have not been found.  Due to the common nature of most of the components, with the exception of the Filter media, it is envisaged finding readily available markets for the components will not be difficult.

Should changing market conditions result in an increase in costs to deconstruct and send to market, any changes to this cost base will be amortised across the recycling operation and factored into the communicated price to the customer.