Customers

Welcome to the HRV family

How great does your home feel? We hope you’re enjoying it – nice to have more and more Aussie families living in more comfortable, healthy homes.

We have over 137,000 customers across Australia and NZ and we’re committed to providing you with great customer service every time you need us.

Upgrade your HRV ventilation system

Looking to upgrade your existing HRV ventilation system for the latest technology Next Generation or HRV+? Or perhaps you’d like to see our clever add-ons that can give you more filtration, cooling, or heating power from your existing HRV ventilation system. Take a look here.

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New to HRV?

If you're lucky enough to have recently moved into a home with an HRV ventilation system, we'll help you get started here.

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FAQ’s

If you’re looking for a few quick answers to some of the most popular questions people ask about HRV, take a look here.

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HRV instruction manuals

Need help with any of your HRV products? Find the manual here.

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Contact us

We’re here in person too – here’s how to get in touch.

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We know HRV can make a healthy home environment, but we hope it’s a happy one too. Which is why we put a big focus on customer service and keeping you well looked after.

These are our promises:

  • Always on time – When we make an appointment with you we'll be there on time, every time.
  • Always available – We’ve got a local customer service team in your area, so we can be there when you need us.
  • Always ready for feedback – HRV customers are a passionate bunch and we welcome your enthusiastic feedback, so let us know what you think.

You could give us your feedback now or tell us why you love HRV in our Testimonials section.